Shipping & Returns

Last updated: 1 July 2026 · Advertising Module LTD

This policy explains how we ship orders and how our 30-day returns process works. It applies to all orders placed through pivotal-cap.com.

Shipping Information

We ship every order from our warehouse using tracked delivery. Standard shipping typically takes 3–6 business days. Express shipping (1–3 business days) is available at checkout for an additional fee.

You will receive a confirmation email with tracking details as soon as your order leaves our warehouse. If your order hasn't arrived within the expected window, contact us at nexaandsocial@gmail.com and we'll investigate immediately.

30-day change-of-mind returns

If you change your mind about a purchase, you may return any unread, undamaged book within 30 days of delivery for a full refund of the item price. To start a return, email nexaandsocial@gmail.com with your order number, and we'll send return instructions.

Faulty or incorrect items

If your order arrives damaged, faulty, or different from what you ordered, contact us within 14 days of delivery with photos where possible, and we will arrange a replacement or full refund.

Refund processing

Approved refunds are processed to your original payment method within 5–10 business days of us receiving the returned item. You will receive an email confirmation once your refund has been issued.

Questions about your order

Our team is available Monday to Friday, 9:00–17:00 GMT, at nexaandsocial@gmail.com.